REFUND POLICY

1. PHILOSOPHY OF REFUNDS (YES, WE HAVE ONE)

Let's begin with some honesty that you probably don't expect from a refund policy: we'd rather give you your money back than have an unhappy customer. Unhappy customers write bad reviews, create support tickets, and generally radiate negative energy into the universe. None of these things are good for business.

Our approach to refunds is therefore pragmatic rather than adversarial. We're not looking for reasons to deny your request. We're looking for a fair resolution that leaves everyone feeling reasonable about the interaction.

That said, we also need policies that prevent abuse, protect the integrity of digital products, and ensure we can continue operating as a business. What follows is our attempt to balance these concerns in a way that doesn't require three lawyers and a flow chart to understand.

2. FREE PRODUCTS (THE MAJORITY OF WHAT WE OFFER)

Most Expert Advisors on YoForexEA are distributed free of charge. This creates an interesting philosophical question: can you refund something that cost nothing?

The answer is technically no, but we understand the sentiment. If a free EA didn't work as described, caused issues with your trading platform, or otherwise disappointed you, we want to know about it. Not because we owe you money (we don't—there wasn't any), but because your feedback helps us improve.

For free products, instead of a refund, we offer:

• Technical support to help resolve issues you've encountered
• Bug fixes if you've identified a problem in our code
• Alternative recommendations if the EA simply isn't suited to your needs
• A sincere apology if we've genuinely wasted your time

We can't refund time spent or trading losses incurred, but we can try to make your experience better going forward.

3. PAID PRODUCTS (THE ACTUALLY RELEVANT SECTION)

For products that cost actual money, the following refund policy applies:

30-Day Refund Window

You have 30 days from the date of purchase to request a refund. This gives you time to test the product, evaluate its performance, and determine whether it meets your needs. We believe 30 days is sufficient for most evaluation purposes; if you disagree, let us know within that window.

Valid Refund Reasons

We will process refunds for:

• Product doesn't work as described in its documentation
• Technical issues that prevent the product from functioning
• Duplicate purchase (everyone makes mistakes with payment forms)
• Product was misrepresented (though we try hard not to do this)
• You simply changed your mind (within reason, within the refund window)

Reasons We Cannot Accept

Refunds are not available for:

• Trading losses: If you lost money while using an EA, that's trading risk, not a product defect. Please review our Risk Disclosure.
• Requests after 30 days: The refund window exists for a reason. We cannot accept requests months or years after purchase.
• Changed market conditions: If an EA worked when you bought it but stopped working because markets changed, that's not a defect—that's how trading strategies work.
• Failure to read documentation: If the product works as documented but not as you assumed, please review the documentation.
• Anonymous requests: We need to verify you actually made the purchase. "I bought something once" is not a verifiable refund request.

4. HOW TO ACTUALLY REQUEST A REFUND

We've made the refund process as painless as possible, because making it painful just makes everyone upset:

1. Contact our support team via the Contact page or email support@yoforexea.com. Tell us what you purchased, when you purchased it, and why you'd like a refund.
2. Provide your order information. Order number, email used for purchase, or PayPal transaction ID helps us locate your purchase quickly.
3. Wait for our response. We typically respond within 24-48 hours. If your request is straightforward, we'll process the refund immediately. If we have questions, we'll ask them.
4. Receive your refund. Refunds go back through the original payment method. PayPal refunds appear within 24-48 hours. Credit card refunds may take 5-10 business days depending on your bank.

That's it. No maze of escalations, no manager transfers, no mandatory satisfaction surveys. We respect your time even when we're giving you money back.

5. SPECIAL CIRCUMSTANCES AND EDGE CASES

Life is messy, and rigid policies can't account for every situation. Here's how we handle some common edge cases:

Subscriptions and Recurring Payments

If you have a subscription product, you can cancel at any time to prevent future charges. Refunds for subscription payments follow the same 30-day window, applied to each payment individually. We won't refund six months of subscription fees because you forgot to cancel.

Bundle Purchases

If you purchased a bundle and only want to refund part of it, we'll calculate a prorated refund based on the bundle discount. This is slightly complicated mathematically but we'll handle it fairly.

Chargebacks

If you initiate a chargeback through your bank or payment provider instead of contacting us directly, we'll respect the payment processor's decision. However, chargebacks cost us significant fees and administrative time. If you later want to use our services again after a chargeback, we'll politely decline.

We encourage you to contact us first. We're reasonable people, and chargebacks are the nuclear option of payment disputes.

Technical Issues on Your End

If a product doesn't work due to problems on your end—incompatible software, broker restrictions, VPS configuration issues—we'll try to help you resolve the issue before processing a refund. Sometimes what seems like a product defect is actually a setup problem that we can fix together.

6. ABUSE PREVENTION (THE NECESSARY EVIL SECTION)

Unfortunately, because some people exploit generous refund policies, we have to include this section. We'd rather not, but here we are.

We monitor refund patterns, and we reserve the right to deny refund requests from individuals who:

• Repeatedly purchase and refund products (buy, copy files, refund, repeat)
• Request refunds after clearly using the product extensively
• Make false claims about product functionality
• Attempt refund fraud or chargeback abuse
• Create multiple accounts to circumvent previous refund restrictions

If you're a normal person making a normal refund request, this section doesn't apply to you. If you're someone who views refund policies as loopholes to exploit, please know that we track these things and we remember.

7. WHAT HAPPENS AFTER A REFUND

Once a refund is processed:

• Your access to the refunded product is revoked
• Any license keys associated with the product are deactivated
• You're expected to delete any files you downloaded (we can't verify this, but we trust you)
• Your account otherwise remains in good standing (assuming this wasn't an abuse situation)

You're welcome to purchase from us again in the future if you find a product that better suits your needs. We don't hold grudges over routine refunds.

8. CONTACT INFORMATION

For refund requests or questions about this policy:

Please include your order information in refund requests. The more details you provide upfront, the faster we can process your request.

9. POLICY CHANGES

We may update this refund policy from time to time. If we make significant changes, we'll update the "Last updated" date at the top of this page. We won't retroactively apply less favorable terms to purchases made under previous policy versions.

This policy was written by humans who understand that policies should be readable. If any part of it is unclear, confusing, or reads like it was generated by a legal document template, please let us know and we'll fix it.